No SMS = Auto Refund ✓
TMPTELVirtual SMS

Refund Policy

Last updated : 8/7/2026

Overview

We are committed to providing a quality service. This refund policy explains under what conditions you can request a refund for our virtual SMS numbers services.

Eligible Cases for Refund

Technical Issue

The number does not receive SMS within 24 hours of purchase

Invalid Number

The provided number is already in use or invalid at the time of purchase

Service Not Provided

The paid service was not activated or accessible within the agreed time

Double Billing

You were charged twice for the same service

Non-Eligible Cases

Service Blocked by Recipient

If the service (WhatsApp, Telegram, etc.) refuses the number for reasons beyond our control

Complete Use

After successfully using the number to receive SMS

Change of Mind

Simple change of mind after purchase without technical issue

Expired Deadline

Request made more than 24 hours after purchase

Refund Timelines

Request Window: 24 hours

Any refund request must be made within 24 hours of purchase.

Processing: 3-5 business days

Once your request is approved, the refund will be processed within 3 to 5 business days.

Credit to Account: 5-10 business days

The credit will appear on your bank account or payment method within 5 to 10 business days after processing.

How to Request a Refund

  1. Log in to your account on our platform
  2. Access the "Support" section from your dashboard
  3. Create a new ticket by selecting "Refund request"
  4. Provide the following details:
    • Order number
    • Phone number concerned
    • Detailed description of the problem
    • Screenshots if applicable
  5. Our team will review your request within 48 hours

Alternatives to Refund

In some cases, we may offer alternatives to refund:

  • Number replacement : A new working number will be provided to you for free
  • Account credit : The amount will be credited to your account for a future purchase
  • Free extension : Extension of your current subscription duration

Partial Refunds

For long-term subscriptions, partial refunds may be granted pro rata of the remaining time, only in case of a major technical problem preventing service use. The refund will be calculated based on unused days, minus processing fees.

Fraud and Abuse

We reserve the right to refuse any refund in case of:

  • Fraudulent use of our service
  • Repeated abuse of our refund policy
  • Violation of our terms of use
  • False statements in the refund request

Contact

For any questions regarding our refund policy or to submit a request, please contact our support team via the ticket system in your dashboard or by email.

Important note: This refund policy may be modified at any time. We encourage you to consult it regularly. Changes take effect upon publication on this page.